Refund & Cancellation Policy (Digital Products)
Last updated: 31st December 2025
The Advanced Mortgage Planner is a digital product that provides immediate access to premium calculator features upon purchase.
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No Automatic Refunds After Access
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By completing your purchase, you acknowledge and agree that:
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Access to the Advanced Mortgage Planner is provided immediately
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Once access has been granted, refunds are not automatically available
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This is because the product is digital content that cannot be returned
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This policy is consistent with UK consumer law relating to digital content.
When a Refund May Be Granted
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We will consider a refund in the following situations:
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You were charged in error (duplicate or incorrect charge)
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You were unable to access the premium features due to a technical fault on our side
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The product did not function as described and we were unable to resolve the issue
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Refunds are assessed case by case.
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What Is Not Eligible for a Refund
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Refunds will not be granted for:
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Change of mind after purchase
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Lack of use of the product
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Dissatisfaction based on personal expectations
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Decisions made using calculator estimates
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Failure to achieve a particular financial outcome
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The Advanced Mortgage Planner provides informational estimates only and does not guarantee savings or results.
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Dispute Resolution (Important)
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Before initiating a chargeback or payment dispute, please contact us directly so we can attempt to resolve the issue promptly.
Unresolved disputes may result in:
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Suspension of access to premium features
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Restriction of future purchases
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Payments
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Payments are processed securely by Stripe (via Wix Payments)
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We do not store card details
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Approved refunds are returned to the original payment method
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Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law.
By purchasing and accessing digital content immediately, you agree to waive your 14-day cancellation right once access has begun, in accordance with the Consumer Contracts Regulations.
Contact
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For support or billing enquiries:
Email: Support@MortgageSavingsCalculator.co.uk