Refund & Cancellation Policy (Digital Products)
Last updated: 12th October 2026.
ISAPlan provides access to digital tools and information. The only paid product is the Advanced ISA Planner, a one-off purchase of £14.99 that gives access for as long as ISAPlan offers the planner, through a private link emailed to you after payment. There is no subscription and no recurring charge. Access starts when we email your private link, shortly after payment is confirmed.
Who sells the planner
The Advanced ISA Planner is sold by ISAPlan, a trading name of Marble Cage Limited.
- Trading name
- ISAPlan
- Registered company
- Marble Cage Limited
- Registered in
- England and Wales
- Company number
- 17529115
- Registered office
- 82, Suite A James Carter Road, Mildenhall, IP28 7DE
- hello@isaplan.co.uk
Refunds
Due to the digital nature of the services provided, refunds are not normally available once access has been granted, unless required by law.
Your 14-day right to cancel
GOV.UK says a customer can cancel an online order up to 14 days after it is delivered (GOV.UK: online and distance selling for businesses). For downloads and streaming, GOV.UK says the seller must get the customer to agree to an instant download before it starts and to confirm, before they download or stream, that they are aware they will lose their 14-day right to cancel; if the seller does not follow these rules the customer keeps the 14-day right to cancel (GOV.UK: online selling).
Before you pay, you are asked to tick a box on the payment page, which is hosted by Stripe, to confirm that you ask for access to start immediately and that you lose the 14-day right to cancel once access has started. Access starts when we email your private link, which we do after your payment is confirmed. By ticking the box you agree that the right to cancel ends once access has started. If the box is not ticked, the payment cannot be made.
Problems with your payment or access
If you believe you have been charged in error or experienced a technical issue that prevented access to paid features, please contact us via the Contact page and we will review the matter.
Any refunds issued are at our discretion and will be processed using the original payment method where applicable.
If your payment is refunded in full, your access ends and your private link stops working.
If you open a dispute with your bank or card provider about the payment, your access is withdrawn while it is resolved. Please contact us first if something has gone wrong.
This policy does not affect your statutory rights under UK consumer law.